x STORE POLICIES X

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Privacy Policy

Last Updated: July 1, 2025

Your privacy is important to us. This Privacy Policy explains how Getova collects, uses, discloses, and safeguards your information when you visit our website. This policy also describes our relationship with Shopify, our e-commerce platform provider. Please read this privacy policy carefully.

1. Our Shopify Store

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases, and the general Shopify application. They store your data on a secure server behind a firewall.

2. Information We Collect

When you visit our site or make a purchase, we and Shopify may collect information about you in a variety of ways:

  • Personal Data: Personally identifiable information, such as your name, shipping and billing address, email address, and telephone number that you voluntarily provide when you make a purchase or create an account.
  • Payment Data: When you make a purchase, your payment is processed by Shopify Payments or another third-party gateway. If you provide your credit card information, it is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. Getova does not store your full credit card information. For more insight, you may also want to read Shopify’s Terms of Service or Privacy Statement.
  • Device and Order Information: Information related to your device (IP address, browser type) and your purchases, such as the products you bought, order history, and shopping cart contents.

3. How We Use Your Information

We use the information we collect to provide you with a smooth, efficient, and customized experience. Specifically, we use your information to:

  • Create and manage your account.
  • Process your orders, payments, refunds, and exchanges through the Shopify platform.
  • Communicate with you regarding your account or order.
  • Fulfill and manage purchases and other transactions related to the Site.
  • Send you promotional emails, newsletters, and marketing (if you opt-in).
  • Monitor and analyze usage and trends to improve your experience.
  • Prevent fraudulent transactions and protect against criminal activity.

4. Disclosure of Your Information

We may share information we have collected about you in certain situations:

  • With Shopify: We share your information with Shopify to power our online store.
  • Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including payment processing (as detailed above), shipping and fulfillment, data analysis, and marketing assistance.
  • By Law or to Protect Rights: We may share your information if required by law or to protect the rights, property, and safety of Getova, our customers, or others.

5. Your Privacy Rights

You have rights regarding your personal data. Shopify provides tools to help us respond to requests to access, edit, or delete personal data. To exercise your rights, please contact us using the information below.

6. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at: getovallc@gmail.com

Shipping Policy

Thank you for your purchase from Getova. We are committed to getting your order to you as quickly and efficiently as possible.

1. Order Processing Time

All orders are processed within 2 business days (Monday - Friday, excluding holidays). After placing your order, you will receive a confirmation email managed through our Shopify system.

Please note that processing times may be longer during periods of high order volume.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

We offer the following shipping option:

  • Standard Shipping: Following the 2-day processing period, you can expect your order to arrive within 5-7 business days.

Total Estimated Delivery Time = 2 Business Days (Processing) + 5-7 Business Days (Shipping) = 7-9 Business Days

Delivery delays can occasionally occur due to circumstances beyond our control, such as carrier issues.

3. Shipment Confirmation & Order Tracking

When your order has shipped, you will receive a shipment confirmation email and/or SMS notification from our Shopify system, which will include your tracking number. Please allow up to 24 hours for the tracking information to become active.

4. Customs, Duties, and Taxes

Getova is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

5. Damages

Getova is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. We recommend saving all packaging materials and damaged goods before filing a claim.

Returns & Refunds Policy

We want you to be completely satisfied with your purchase from Getova. If for any reason you are not, we are here to help.

1. 30-Day Return Policy

You have 30 calendar days from the date you received your item to initiate a return.

2. Return Eligibility

To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it.
  • Unworn, unwashed, and free of any stains, odors, or damage.
  • In its original packaging with all original tags attached.

Please note: Items marked as 'Final Sale' are not eligible for a return or refund.

3. How to Initiate a Return

To start a return, please follow these steps:

  1. Reply to your order confirmation email or contact our support team at getovallc@gmail.com. Please include your Order Number and the reason for your return.
  2. Our team will review the request and, upon approval, will provide instructions on how and where to send your package.
  3. Customers are responsible for the shipping costs for returning an item. Original shipping costs are non-refundable.

4. Refunds

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.

If approved, your refund will be processed through Shopify, and a credit will automatically be applied to your original method of payment within 5-10 business days.

5. Exchanges

The most efficient way to exchange a product is to return the original item for a refund and place a new order for the item you want. If your item arrived defective or damaged, please contact us immediately at getovallc@gmail.com so we can evaluate the issue and make it right.